Shipping Policy

Returns Not Accepted:
Due to the perishable nature of food, we do not accept any returns once the order has been delivered.

Cancellation Policy:

• Cancellation requests must be made before food preparation begins.

• If the cancellation request is made after preparation has started, 100% of the payment will be retained.

Shipping Charges:

• Delivery is available across Bangalore.

• Shipping is charged at ₹29 per kilometer, and this cost will be added to your final bill.

Order Modifications:

• Any changes to the order (items, quantity, time, or address) must be requested at least 1 hour before the preparation starts.

• Once preparation begins, no modifications can be made.

Incorrect Address or Non-availability:

• If the customer is unavailable or address details are incorrect at the time of delivery, the food will be returned, and no refund will be issued.

Pre-orders:

• For bulk or pre-orders, cancellation must be made at least 24 hours in advance for a full refund.

Food Quality and Complaints:

• We maintain strict hygiene and quality standards.

• If you receive an incorrect or damaged item, please contact us within 30 minutes of delivery with a photo, and our team will resolve the issue promptly.

Delivery Timings:

• Delivery slots are based on availability and location.

• We strive for on-time delivery, but unforeseen delays (like traffic or weather) are possible. We appreciate your patience.

• Orders will be delivered within 1 day due to the nature of Pre-Ordering food. "Order Scheduling" feature that allows users to place orders from 2 hours to 2 days in advance.